Getting support

Where to reach us

• In-app messaging — the fastest route for account-specific questions. Open the support messenger from inside the app; it carries context about your workspace so we can help sooner.
• Email — write to support@agentcorp.work for anything that isn’t urgent or when you want a written record.
• The docs — check the FAQ and troubleshooting first; they resolve most issues immediately.

What to expect

We aim to acknowledge messages quickly during business hours and to resolve or give you a clear next step as fast as we can. Urgent, account-blocking problems (you can’t sign in, a suspected security issue) get priority — flag them as urgent and, for security specifically, follow the security guide below.

File a good bug report

The more of this you include, the faster we can reproduce and fix it:

• What you expected to happen, and what actually happened.
• The exact steps to reproduce it, in order.
• When it happened (a timestamp) and which workspace you were in.
• Any error message or status code you saw — for example an HTTP 402 or a step-limit notice.
• Which channel you were using (web, WhatsApp, desktop) and, if relevant, the integration involved.
• A screenshot or short screen recording if it's a visual issue.

Feature requests

We want them. Tell us the problem you’re trying to solve, not just the feature you have in mind — the underlying need often points to a better solution than the one first imagined. Send requests through in-app messaging or support@agentcorp.work, and watch the changelog to see what ships.

Security and status

• Security issue? Use responsible disclosure rather than a normal support ticket — see the security guide.
• Wondering if it’s just you? Check the platform status and trust center for known incidents before reporting an outage.