Data Retention & Deletion
Last updated: July 2026 — how long we keep your data, and how to remove it.
Retention schedule
The table below summarizes how long we retain each category of data by default.
| Data category | Retention | Notes |
|---|---|---|
| Account & profile data | Life of the account | Kept while your account is active so the service can function. |
| Customer content (agents, tasks, documents, knowledge base) | Deleted within 30 days of account closure | Purged from primary systems after you close your account or request deletion. |
| Backups | Purged within 60 days | Deleted data ages out of encrypted backups within 60 days of removal from primary storage. |
| Meeting recordings (notetaker) | Deleted after transcript capture; 24-hour maximum | Raw audio/video is processed transiently by our meeting sub-processor and destroyed once the transcript is filed — the transcript itself is customer content above. |
| De-identified analytics | Up to 12 months | Aggregated, de-identified usage data that no longer identifies you or your organization. |
| Audit & security logs | 12 months | Retained for accountability, security investigation, and compliance. |
1. Overview
This policy explains how long AgentCorp keeps different categories of data, how you can delete or export your data, and what limited records may survive account closure. It is designed so that you keep control of your data while we meet operational, security, and legal obligations. Retention periods reflect our current defaults; your contract or applicable law may adjust them in specific cases.
2. Retention Principles
We retain data only for as long as it is needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When a retention period ends, data is deleted or de-identified. Where immediate deletion is not technically possible — for example, in rolling backups — data is removed on the next scheduled cycle.
3. Deleting Your Data
You can delete individual records and content within the platform at any time using the in-app controls. To delete your entire account, you can initiate closure from your account settings or request deletion by email. On account closure we remove your customer content from primary systems within 30 days, and it ages out of backups within 60 days thereafter.
4. Exporting Your Data
Before deletion, you can export your data so you retain a copy. We provide reasonable means to export your content and, on request, will assist with a structured export where feasible. If you need help exporting before closing your account, contact our privacy team and we will support the request.
5. What Survives Deletion
A limited set of records may persist after deletion where we have a legal or legitimate operational need: transaction and invoice records required for tax and accounting, security and audit logs, records necessary to resolve disputes or enforce our terms, and de-identified analytics that no longer identify you. These are kept only as long as required and remain subject to our security controls.
6. Deletion Requests We Receive as a Processor
Where we process personal data on your behalf as a processor, and one of your end users asks you to delete their data, you remain the controller of that request. We provide tooling and reasonable assistance to help you fulfill it, and we act on your documented instructions rather than responding directly to your end users, except where the law requires otherwise.
7. Legal Holds
If data is subject to a legal hold, litigation, or a binding legal request, we may retain it beyond the periods above for as long as necessary to comply. We limit any such retention to the specific data affected and resume normal deletion once the obligation ends.
8. Changes to This Policy
We may update this policy as our systems and obligations evolve. We will notify customers of material changes and update the date below. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
To request deletion or export, email privacy@agentcorp.work. We respond to verified requests within 30 days.